Terms of Use

Turlio is an online booking platform operated by a sole proprietor based in Türkiye, making tourist experiences in Dubai and the UAE accessible to travelers. By using this website (the "Site") or making a booking, you accept the following Terms of Use.

Services provided by us are subject to Turkish Consumer Protection Law No. 6502, Turkish Code of Obligations No. 6098, Turkish Electronic Commerce Law No. 6563, Distance Sales Regulation, and UAE Federal Law No. 15 of 2020 on Consumer Protection applicable where the service is rendered.

All services are provided through licensed local suppliers operating in the UAE.

Turlio is an online booking platform that acts as an intermediary between users and licensed local tour, transfer, and ticket providers. In this scope, Turlio:

• Is not a package tour organizer (not within the scope of Turkish Package Tour Regulation)
• Operates with the status of a service intermediary
• Provides an electronic platform to book services offered by third-party suppliers

Pursuant to UAE Consumer Protection Law (Federal Law No. 15 of 2020) Art. 4(2), all essential features of the service you reserve (price, scope, inclusions/exclusions, cancellation terms) are clearly stated on the product page and cart screen prior to contract.

All prices are displayed in AED (UAE Dirham) and include 5% VAT. Payments are processed securely through Stripe infrastructure protected by 256-bit SSL. Your credit card details are not stored on our servers.

Upon successful payment, booking confirmation, e-voucher and invoice are automatically sent to your email address. Bringing your e-voucher with you on the tour/activity day is sufficient.

Automatic group discounts apply for tour bookings of 4 or more people (4+ pax 5%, 6+ pax 10%, 8+ pax 15%). Group discount applies only to tour products and does not cover ticket and transfer products.

Important legal notice: The services we offer — tours, transfers, and activity tickets — are leisure and recreation services that must be performed on a specific date or in a specific period.

Pursuant to Article 15/1-g of the Turkish Distance Sales Regulation: "Contracts for accommodation, transport of goods, car rental, food and beverage supply, and leisure or recreational activities to be performed on a specific date or in a specific period" are excluded from the consumer's right of withdrawal.

For this reason, the 14-day statutory withdrawal right does not apply to products you purchase. Instead, product-specific cancellation and modification policies apply.

This exclusion is set forth in parallel with Article 16(l) of EU Consumer Rights Directive 2011/83/EU for EU Member State citizens.

When your cart subtotal (excluding transfer) reaches 3,000 AED or above, one-way sedan transfer is provided free of charge. At 4,500 AED or above, round-trip sedan transfer is free.

If one or more products are cancelled after the order and the remaining total falls below the threshold, the free transfer benefit is automatically withdrawn and transfer fee is updated.

Turlio operates with the status of a service intermediary. Within this scope, our liability limits are:

• Turlio is responsible for: Accurate booking, secure payment processing, communication between customer and supplier, sending e-voucher and confirmation documents.
• Supplier is responsible for: Physical performance of the service (tour guiding, transfer driving, ticket usage rights), safety during service delivery.

For damages arising from supplier-caused errors, Turlio's total liability is limited to the relevant booking amount (in compliance with UAE Consumer Protection Law).

The following situations are deemed force majeure and do not give rise to direct liability for either party's failure to fulfill contractual obligations:

• Natural disasters (earthquake, flood, hurricane, sandstorm)
• Official authority decisions (curfew, health alert, military operation)
• Airline/airport closures, visa cancellations/restrictions
• Civil war, acts of terrorism or public uprisings
• General strikes and collective actions
• Service suspensions due to pandemic or epidemic disease

In force majeure situations, priority is given to full refund or alternative date offering. The customer has the right to choose between these two options.

For disputes arising during service performance (e.g., tour content inconsistent with advertisement, service quality deficiencies):

• You must report your complaint to Turlio via WhatsApp or email within 48 hours from the service date
• Turlio will contact the supplier and propose a reasonable solution (partial refund, compensation service, additional service)
• Partial or full refund applies in cases of proven supplier-caused quality deficiencies

For Turkish consumers: Pursuant to Article 68 of Turkish Consumer Protection Law No. 6502, disputes below a monetary threshold may be filed with District/Provincial Consumer Arbitration Committees. Current monetary thresholds are determined annually by the Consumer Protection Regulation.

For Turkish consumers: Disputes above this threshold may be filed with Consumer Courts.

For consumers located in the UAE: Applications may be submitted via the UAE Consumer Protection Department or Dubai Department of Economy and Tourism.

These Terms of Use shall be interpreted and applied in accordance with the laws of the Republic of Türkiye. For the resolution of disputes arising from the contract:

• For Turkish consumers: Istanbul Anatolian Courts have jurisdiction; however, pursuant to Article 73 of Law No. 6502, the consumer also has the right to file suit at the courts of their place of residence.
• For EU consumers: Pursuant to EU Consumer Rights Directive 2011/83/EU, the right to file suit at the courts of place of residence is reserved.
• For consumers located in the UAE: Dubai Courts have jurisdiction.

This section may be updated and specific arbitration clauses may be added upon formal company registration.

Your personal data is used only during the booking process and to improve service quality. It is not shared with third parties for marketing purposes. For details, please review our Privacy Policy.

You can contact us through the following channels for your questions, suggestions, or complaints:

• WhatsApp: +905 30 208 9135
• Email: info@turlio.com