Dubai Travel Guide & FAQ

Visa requirements vary by nationality. Citizens of many countries (including most EU, UK, US, GCC, and others) can enter visa-free for 30-90 days. Others need an e-visa, typically issued in 2-5 business days. Check the official UAE government portal (icp.gov.ae) for your nationality's specific requirements, or contact our WhatsApp support for help.

October-April offers the best weather (20-30°C). Summer is very hot (40°C+) but indoor activities, water parks, and mall experiences remain enjoyable. Holiday periods are popular — early booking is recommended.

You can dress casually at tourist sites, beaches, and water parks. Bikinis and swimwear are allowed at water parks. However, in mosques and conservative areas like Sharjah, clothing covering shoulders and knees is required. Free abayas are provided to women at mosques.

The most comfortable option is a private transfer — your driver greets you with a name sign and your flight is tracked. By booking your airport transfer in advance through Turlio, you can ensure hassle-free transport even at midnight. Metro and taxi are available too but may be limited late at night.

Dubai's official currency is AED (UAE Dirham), and USD is widely accepted. Credit cards (Visa, Mastercard, Amex) work everywhere. For cash, you'll find currency exchanges at the airport and in malls. Turlio prices are listed in AED.

Most hotels, malls, and cafés in Dubai offer free Wi-Fi. However, if you'll be out all day, we recommend getting a local SIM card (Du or Etisalat). Tourist SIMs are sold at the airport (approximately 50-100 AED).

Dubai is one of the safest cities in the world. The crime rate is very low. You can walk around comfortably even late at night. For emergencies, police: 999, ambulance: 998.

Suggested itinerary: Day 1: Burj Khalifa + Dubai Mall + Aquarium. Day 2: Desert Safari (with evening BBQ). Day 3: Water park (Aquaventure or Wild Wadi) or Abu Dhabi day trip (Sheikh Zayed Mosque + Louvre). Day 4: Dubai Marina yacht cruise + Global Village (evening). You can add all these experiences to your cart at once through Turlio.

Most popular family activities: Aquaventure (Splashers kids zone), IMG Worlds (indoor, air-conditioned), Dubai Aquarium, Ski Dubai Snow Park, and Legoland. Children over 3 can join desert safari — you may prefer a calmer route.

Yes, Abu Dhabi is about 90 minutes from Dubai. Sheikh Zayed Mosque, Ferrari World, Warner Bros., and Louvre Abu Dhabi are all reachable in a day trip. Add a private transfer or full-day chauffeur service to your cart for a comfortable journey.

Jebel Jais Zipline (the world's longest), Formula Rossa (the world's fastest roller coaster), hot air balloon flight, quad bike safari, and dune bashing. All available on Turlio.

You may feel slight movement during dune bashing. If you're sensitive to motion, you can ask the driver for a "soft ride." Not recommended for pregnant women or those with serious back issues. Quad bike safari is a more controlled alternative.

Tickets are valid for the date and time you selected. Some tickets have timed entry (e.g. Burj Khalifa) — if you're late, you may not be admitted. Make sure to select the correct date and time.

Yes, you can add as many tickets, tours, and transfers as you want to your cart. You pay once. If your cart total (excluding transfers) exceeds 3,000 AED, one-way sedan transfer is automatically free; over 4,500 AED, round-trip sedan transfer is free.

Yes, applied automatically: 5% for 4+ people, 10% for 6+, 15% for 8+. You'll see the discount in your cart. Coupon codes apply on top of this.

After payment, you'll receive a confirmation email with a PDF voucher. You can also look it up on the "My Reservations" page with your TUR-XXXXXX reference number.

Visa, Mastercard, Amex, and Apple Pay. All payments are protected by 256-bit SSL encryption via Stripe. Your card details are not stored on Turlio servers.

Installment plans are not available at this time. Payment is single-charge by credit or debit card.

Yes, a detailed invoice is sent to your email after payment. For corporate invoices, contact our WhatsApp support.

It varies by product. Tours can usually be cancelled free of charge up to 24-48 hours in advance. Transfers up to 6 hours. Some tickets are non-refundable but date changes may be possible. Each product's cancellation policy is clearly stated on its page and in the cart — shown with green, amber, or gray badges.

For products with change allowed, you can easily set a new date via our WhatsApp support. Some tickets include one free date change.

After cancellation is confirmed, refunds are processed to the original payment method within 5-10 business days.

Weather-dependent activities like balloon flights and zipline are fully refunded or rescheduled free of charge if cancelled by the operator.

Your driver waits in the arrivals area with a name sign. Your flight is tracked automatically — delays are accommodated. 60 minutes of free waiting included. Child seats provided free upon request.

Yes, 24/7 service. A 20% night surcharge applies between 22:00-06:00.

When your cart total (excluding transfers) exceeds 3,000 AED, one-way sedan transfer is automatically free; over 4,500 AED, round-trip sedan transfer is free. If you prefer a higher-tier vehicle, the sedan price is deducted and you pay the difference.

It's the most practical option if you'll visit multiple places in Dubai. 10 hours of unlimited stops, fuel and toll fees included. You set the schedule — theme park, beach, shopping, dinner... the driver is at your disposal all day.

Yes, the Dubai Metro is modern and clean. However, some tourist sites (desert, theme parks, Hatta) are far from the metro. Taxis are also available but may have wait times during peak hours. Private transfer is the most stress-free option — especially for families with children.

Our WhatsApp support team handles English and Turkish 24/7. We help with everything before, during, and after your booking.

Most tours are conducted in English. Some tours offer Turkish-speaking guides — this is indicated on the product page. Other languages may be available on request — contact us before booking.

Get instant help via our WhatsApp support. In emergencies, we connect you directly with the operator. In Dubai, call 999 for police and 998 for ambulance.